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- Online Feedback: North American residents can submit feedback via Lufthansa’s online contact form, receiving a response within 2 weeks.
- Mail: Send comments, Denied Boarding Compensation (DBC) voucher reimbursement requests, or ticketing refund requests to:
Lufthansa German Airlines
625 RXR Plaza
Uniondale, NY 11553
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- Complaint Resolution Official (CRO): Request a CRO at US airports or in Frankfurt, Munich, or Dusseldorf for disability-related concerns. CROs are trained in FAA, DOT, ACAA, and ADA regulations.
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