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  • Online Feedback: North American residents can submit feedback via Lufthansa’s online contact form, receiving a response within 2 weeks.
  • Mail: Send comments, Denied Boarding Compensation (DBC) voucher reimbursement requests, or ticketing refund requests to:
    Lufthansa German Airlines
    625 RXR Plaza
    Uniondale, NY 11553
    For DBC vouchers, use certified mail and retain a copy, as lost vouchers cannot be replaced.
  • Ticket Refunds: Contact your travel agency for agency-purchased tickets. For Lufthansa-purchased tickets, refunds depend on fare conditions and may incur fees. Submit illness-related refund requests with documentation to the Uniondale address.
  • Complaint Resolution Official (CRO): Request a CRO at US airports or in Frankfurt, Munich, or Dusseldorf for disability-related concerns. CROs are trained in FAA, DOT, ACAA, and ADA regulations.
  • DOT Contact: For Air Carrier Access Act complaints, contact the U.S. Department of Transportation at +1 888 418 5060 or via their Aviation Consumer Protection Division website. For urgent disability issues, call the DOT Disability Hotline at +1 888 418 5060 (voice) or+1 888 418 5060 (TTY), 9:00 a.m.–5:00 p.m. EST, Monday–Friday.
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