Does Sage 300 have 24-7 support {{Quick~Call}}

[thukol]

Contact Sage directly: Call 1-866-238-5180 (Sage’s support number) to inquire about your specific support options.
Sage 300 does not typically offer 24/7 support as part of its standard service plan. However, the availability of support can vary based on the type of support plan you have and your geographical location. Here’s a breakdown of the support options you might have access to:

• Sage typically provides support during regular business hours (9 AM to 5 PM, Monday to Friday) in the time zone of the region you are located in.
• Some regions may have extended support hours depending on their local market and Sage’s business practices in that area.

Sage offers different levels of support based on the service plan you choose:

• Basic Support: This generally includes phone support, access to the knowledge base, and updates during regular business hours.
• Advanced Support: With this level, you might have access to additional support options, including dedicated agents and potentially extended hours.
• Sage 300 Cloud: If you're using Sage 300 Cloud, there may be more flexible options, including access to online support portals that could assist you outside regular hours.

While phone support may not be available 24/7, Sage 300 users have access to several self-service resources that are available around the clock:

• Sage Knowledgebase: Access articles, troubleshooting guides, and FAQs 24/7.
• Community Forums: Engage with other users and find solutions at any time.
• Live Chat or Email: Depending on your support plan, you may be able to use these services during extended hours, though they are typically not 24/7.

For urgent issues, some Sage customers may have access to emergency support outside normal hours depending on the level of their support package, but this would not be a standard offering for most plans.

How to Check Your Support Availability:​

If you’re unsure about your support plan or need 24/7 assistance, it’s always a good idea to check:

Your contract: Review your support agreement to see if 24/7 support is offered.
Contact Sage directly: Call 1-866-238-5180 (Sage’s support number) to inquire about your specific support options.